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Home > FAQ > Platinum PLUS Product Protection |
Can I get an extended warranty? 
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- Are you frustrated by "limited manufacturer's warranties"?
- Do you plan on owning your gear longer than the standard manufacturer's warranty?
- Do you need a simple solution for gear repair?
…then Platinum PLUS is the peace of mind protection for you!
Platinum PLUS steps in where the manufacturer's warranty falls short. It kicks in after the manufacturer's labor warranty and covers so much more. All of this for only pennies a day!
- Why Buy Platinum PLUS?
- What is the difference between the Service Plan and the Replacement Plan?
- What do I do if I have a problem, failure, or my gear is not performing at manufacturer specs?
- Why do I need "extra" protection if Lyons sells quality gear?
- My gear says it has a Lifetime Warranty! Why would I buy Platinum PLUS?
- Should I buy a One Year or Two Year plan?
Here are some great reasons to buy Platinum PLUS protection on your gear:
- Extends the manufacturer's warranty for 1 or 2 years (it's your choice!)
- Covers much more than the original manufacturer's warranty:
- Damage due to Normal Wear & Tear.
- Damage due to Dust, Internal Heat, Humidity, Heavy Usage.
- Damage caused by Lightning/ Power Surge. (from date of purchase!)
- No Lemon Policy on merchandise over $200- if it fails for the same reason 3 times, it is replaced on the 4th breakdown.
- Complete refund in the event of failure or sub-standard performance on merchandise under $200
- Complete Peace of Mind.
- Avoids costly repairs.
- The "Manufacturer Specs Enhancement" keeps products performing in Brand New condition. In other words, your gear doesn't have to FAIL to be covered!
- Free Shipping to and from Repair Facility.
- Plans are transferable in the event merchandise is sold.
- 100% Insured protection - Platinum PLUS is underwritten by an A+ Certified Insurance Company
What is the difference between the Service Plan and the Replacement Plan?
- Service Plan on Products over $200
- Provide unlimited number of repairs during the coverage term
- If the product fails three times for the same reason, on the fourth occurrence it will be replaced or refunded- regardless of the price!
- Free Two-way shipping to and from repair depot
- Replacement Plans on Products under $200
- If it fails or performs below manufacturer specs, we will send you a replacement or refund the purchase price - it's that simple
What do I do if I have a problem, failure, or my gear is not performing at manufacturer specs?
- Simply call 1-866-855-6005 24 hours a day, 365 days a year, and the Customer Service Representative will provide you with the simple instructions to resolve your problem.
- You may be required to package and send your product, but remember…. We pay the shipping!
Why do I need "extra" protection if Lyons sells quality gear?
- Lyons sells quality gear, and Platinum PLUS has little to do with "quality" failures!
- It doesn't matter if you paid $10 or $10,000 for an item…
- power surges can do significant damage
- normal wear and tear always occurs
- Even the absolute "best" manufacturers have repair facilities; this means their products experience failures or sub-standard performance.
My gear says it has a Lifetime Warranty! Why would I buy Platinum PLUS?
Read the warranty carefully… although some of the top manufacturers offer lifetime warranties, the coverage is limited. Usually there are numerous restrictions. Unfortunately those restrictions are where the problems usually occur! Example: Some guitar manufacturers offer a Lifetime Warranty, however the "lifetime" portion is on the neck. The electronics (pickups, pots, slides, switches) are only covered for one year!
Should I buy a One Year or Two Year plan?
- Woodwind and Brasswind recommends The Two Year Plan when available. It offers significant savings!
- The initial 10-35% savings is obvious
- The 50-80% in renewal cost are less obvious!
- All service plans are renewable, however the cost of renewing a one year plan for an additional year can be significantly greater than purchasing a Two-Year plan from the start!
 Terms and Conditions
Terms and Conditions (Florida residents only) |
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