Lyons is an authorized dealer for all the brands we sell. To see a complete list of the high quality brands we offer, click here. Lyons only sells new merchandise in factory sealed boxes, unless otherwise noted (such as Outlet items).
All items carry a full factory warranty. We encourage you to fill out and mail your warranty cards to the manufacturers as soon as possible. We are not responsible for typographical errors or sudden manufacturer price changes. Prices may change at any time without prior notification.
What are my payment options?
Credit Cards
We accept Visa, MasterCard, Discover, and American Express cards.
Check/Debit Cards
With the MasterCard or Visa logo.
Paypal
PayPal lets anyone with an email address to securely, conveniently, and cost-effectively send and receive payments online using their bank account. It is free to open and send money using a PayPal account.
Payment transfers are posted within one business day from the date of receipt. In the event item(s) associated with your order is not in stock, we will notify you within 48 hours with an estimated ship date.
Do you offer a credit card?
Thank you for your interest in our Financing Program. Unfortunately, at this time we are not accepting any new applications while we upgrade our financing program. Please contact our customer service department with any further questions you may have.
Do you charge tax?
Lyons only collects sales tax on shipments to Indiana (IN), Washington (WA), Utah (UT), Missouri (MO), and California (CA).
How do I know if an item is in stock?
All Lyons items are clearly marked if they are in stock, such as in the example to the right.
Once you submit your order, you will receive an e-mail confirmation that provides a link for tracking the status of your order. In the event an item or items associated with your order is not available from stock, we will notify you within 48 hours with an estimated ship date. In addition, you can access your order history and order status by clicking on My Account. Or, you can call us or drop us an e-mail.
When will I be charged?
If an item you order is in stock or if the item drop ships directly from the manufacturer to you, your credit card is charged immediately.
If an item is backordered from the manufacturer, your credit card will not be charged until the item is ready to ship to you from our warehouse.
To avoid delays in processing your order please provide the billing address and phone number that is on file with your credit card company. Orders shipped to an alternate address, meaning an address not on file with your credit card company, may result in a delay in processing.
Do your electronic items work in all countries?
Lyons sells items that run on 110 volt electricity (USA Standard), unless otherwise noted.
If your country has other than 110 Volts (220 Volts is common), severe damage may result IF you use this item without a voltage converter. A simple plug adapter is not enough; you also need to convert the power to 110 Volts.
Lyons accepts no responsibility for any claim resulting from damage caused by power usage other than 110 volt.
Ordering
Is online ordering secure?
Yes!
Lyons employs technology called SSL (Secure Socket Layer) to ensure the highest level of security for your online transactions. All sensitive information (credit cards, phone numbers, addresses, etc.) is encrypted for transfer to our server. It won't be able to be intercepted and decrypted because the key resides only on our network servers.
How do I make changes to or cancel an order?
You can make changes to your order at any time during the order process before you give final confirmation of the order.
After your order has been submitted, you can change the order by contacting a Customer Service Associate at 1-800-292-4955. To provide the quickest possible delivery of your merchandise, we process "in-stock" orders immediately. As a result, we cannot make any changes to your order after the verification process has been completed.
If you need to make any changes to any backordered items on your order, please contact us by calling 1-800-292-4955 or sending us an e-mail with your request.
How can I track my order?
Quick Order Tracking
Registered and Non-Registered users may look up an order without logging in by entering your zip code and order number here.
Registered User Order Tracking
Registered users may track your order status and obtain order history detail anytime by clicking on My Account in the navigational menu above.
Shipping
What are my shipping options?
We offer Next Day and 2 Day delivery, as well as standard ground shipping. Our ground shipping is sent via FedEx or USPS. Orders going outside the US are sent via UPS. Oversized items need to ship via truck. Please note that we do not ship on weekends or holidays.
Most order ship within 48 hours.
When will my order ship?
Orders shipped via “Next Day”, “2 Day” or “3 Day” Service placed by 2 pm Eastern Time will ship same day. (This excludes weekends and holidays and pending address verification and credit card approvals.)
Verified orders shipped via ground to the contiguous US will be shipped within 48 hours and usually arrive within 5 - 7 business days.
US orders only. For oversized items shipped via freight, or for deliveries outside of the contiguous US – call for delivery times.
Does Lyons ship internationally?
We ship virtually anywhere in the world using USPS.
Some restrictions on shipping abroad are imposed by the certain manufacturers, for instance Yamaha products can only ship to addresses within the US. Please contact us for details. Orders to be shipped to APO and FPO addresses can only be delivered by the US Postal Service. A few oversized items we sell can not be delivered to APO and FPO addresses because of US Postal Service size restrictions.
To Learn more about our international shipping options, please contact our Customer Service Team at 1-800-292-4955 or 574-288-1359.
Canada Ground service does not include brokerage fees. You are responsible for all brokerage, customs and duty charges associated with the shipment.
What qualifies for free shipping?
Lyons offers Free Shipping on Thousands of Items!
Free Shipping Rules
Valid on web orders only.
Good for free ground shipping to the lower 48 US states.
Excludes oversized items and international shipments.
Qualifying items are clearly marked with the following text in this format:FREE SHIPPING!
All web orders over $99 automatically receive free ground shipping. Excludes orders with items marked as "Oversized", international shipments and shipments to FPO/APO addresses.
Free shipping is valid with purchase only. Outbound shipping will be deducted from the refund, if the item or items that shipped free are returned.
This is a limited time offer that can be changed at any time.
Returns
What if I am not satisfied with the product?
The 45/45/100 Guarantee
Here at Lyons, we are committed to providing you with the best online shopping experience you've ever had!
45-Day Purchase Guarantee
We want you to be sure you've got the gear that's right for you. If you are not completely satisfied, you may return most items within 45 days of shipment date for a refund, exchange or store credit. Click here to view our complete return policy.
45-Day Low Price Guarantee
We guarantee the lowest price - not only when you buy, but for 45 days after your purchase as well. If you find the identical item, in stock and selling for less at any authorized U.S. dealer (auction web sites excluded), we will beat that price up to 45 days after shipment of your purchase. This guarantee does not apply to discontinued, special order, blemished, damaged, closeout, open box, refurbished or auction items.
100% Satisfaction Guarantee
We here at Lyons guarantee to go the extra mile to make sure you are completely satisfied. Our knowledgeable, friendly Sales Associates are dedicated to making sure you are happy with your purchase and the price you've paid.
What is Lyons's Price Guarantee Policy?
We guarantee the lowest price - not only when you buy, but for 45 days after your purchase as well. If you find the identical item, in stock and selling for less at any authorized U.S. dealer (auction web sites excluded), we will beat that price up to 45 days after shipment of your purchase. This guarantee does not apply to discontinued, special order, blemished, damaged, closeout, open box, refurbished items or auction items.
What is Lyons's return policy?
All of our products are backed by our 45 Day Satisfaction Guarantee. Our commitment to you is to ensure that you are completely satisfied with your purchase.
Free product exchanges with in 45 days:
Contact us to make an exchange. We’ll set up the exchange for you and send you a prepaid label for shipping!
Shipping for exchanged products is always free!
There will be no return charge for shipping if we sent the wrong item or if it arrived damaged. Return your item to us in the original packaging. Affix the pre-paid label to your box and drop at the nearest FedEx/Kinko’s location. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Insurance is automatically covered!
Complete the bottom portion of your packing slip and place inside the box.
Simple product returns within 45 days:
(See below for returning items damaged in shipping)
Use the original packaging and boxes to return the merchandise to us. We recommend using FedEx or UPS. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Please insure the package for the value of the merchandise.
Unfortunately, we cannot refund your original shipping charges.
Send your return to: Lyons Attn: Returns Department 4004 Technology Drive South Bend, IN 46628
For a return for a damaged product, contact us for assistance.
For exchanges or returns on Oversized Items in Multiple Boxes or larger than 40 LBS: call Customer Service at 800-292-4955.
All woodwind and brass instruments that are returned are assessed a $10.00 sterilization fee. Instruments priced over $3000.00 are assessed a $20.00 fee.
All mouthpieces and bows are assessed a $4.00 fee. Mouthpieces priced over $300 are assessed a $8.00 fee.
Microphones, wireless products, recording equipment (Multi track, Hard Disk, DAT, CD, Tape Recorders and Duplicators) are returnable for store credit only.
Restock Fees
Items that are returned in a condition less than described will be assessed a 15% restocking fee.
Non-returnable items
Copy protected material such as sheet music, videos, software, sample libraries
Recording Media: Cassettes, reels, DAT tapes, Mini-discs, CDR’s
Drumheads, drum sticks, cleaning and care products, rosin, tubes, strings
Reeds, harmonicas, pitch pipes, ear plugs and other in ear monitors
Instrument Trial Returns
We offer a 10 day (excluding shipping time) trial period. Return the item(s) to us including warranty cards, mouthpieces, etc. Use the original packaging and boxes. We recommend using FedEx or UPS. Be sure to cover the original shipping address on the outside carton. For your protection, please retain the tracking number. Please insure the package for the value of the merchandise. To qualify for a full refund, less the cost of shipping both ways, merchandise must be received in our warehouse in new or like new condition. Item(s) received in a damaged or unexpected condition will be assessed a restocking fee.
Send your return to: Lyons Attn: Returns Department 4004 Technology Drive South Bend, IN 46628
Select Custom 48 hour Approval Policy
Select custom instruments have a 48-hour approval period. Should a return be desired, it must be initiated within 48 hours of receipt. To qualify for a full refund, less the cost of shipping both ways, merchandise must be received in our warehouse within 10 days of original receipt. The instrument must be returned in the same condition as it was shipped, with all shipping materials, hangtags, certificates and warranty cards included.
Returning Items Damaged in Shipping
Your order is carefully packed to exceed FedEx and USPS shipping requirements. If an item arrives damaged:
Call us within 72 hours for return instructions. To qualify for return shipping, you must notify us of any problems within 72 hours of receipt.
Repack using all original packing materials and boxes. Include all original packaging, accessories (e.g. power adapters, mouthpieces, etc.) and paperwork (e.g. owner's manual, warranty card, etc.).
We will arrange to have FedEx pickup the item and carefully inspect it for shipping damage, before returning it to us. Upon receiving the returned merchandise, we will send out a replacement.
When to expect your credit or refund
Your return will be processed within 48 hours once it is received. Your merchandise refund or credit will be posted to your credit card. Most credits are viewable on your credit card account within five business days. If you paid with a check or money order, you will be sent a refund check. Please allow 14 days for processing.
Wishlist
What are Wishlists?
Create a Wish List for a birthday, an anniversary, a holiday, any special occasion. Or create one "just because" then share it with family and friends.
To Create your Wish List:
Select the "Add to Wish List" button.
The item will be added to your Wish List. Then you're on your way!
You can then email your Wish List to family and friends, and even ask them to create Wish Lists for themselves. Click here to start shopping!
In the upper right hand corner of every page on our website, there is a link that says "My Account". Clicking this link will take you both to the page to begin creating your own Lyons account, as well as the page you will return to whenever you shop in the future.
Your account is yours and yours alone, and will allow you to track your order, view previous orders, manage your payment methods, and more.
Login Page
On the "My Account" log-in screen, the "Returning Customers" section is for users to log-in to their previously created account, and the "New Users" section underneath is for creating a new account. Click on the "Create an Account" button to begin the process of Creating your Lyons account.
Enter Address Page
The next page is simply a form to fill in your information. All field that are listed in bold text are required, such as password, address, city, etc. Be sure to properly enter your email address as all future correspondence from Lyons (such as order confirmations) to you will be sent to this address.
The top left section is your "Billing Address". This is the address that your credit card or bank statements come to. To avoid delays in processing your order please make sure the billing address and phone number you provide are the same address and phone that is on file with your credit card company. Discrepancies can delay fulfillment of your order.
If the address you want your order shipped to is the same as your Billing Address, then click the "Check here if Shipping Address is the same" checkbox in the Billing Address section, which will automatically populate the Shipping Address fields with those you entered in the Billing address. If your Shipping Address is different, then simply fill out the proper address without checking the "Check here if Shipping Address is the same" checkbox.
What is the information in my account used for?
Any information such as your address book and shopping lists are completely confidential. You will not be added to the Lyons mailing list unless you place an order or request to be placed on the mailing list. For additional information please reference our Privacy Statement.
How do I make changes to my account information?
To update any account information, click on My Account and then change any information in your profile.
I forgot my password.
Once your establish your My Account profile, you will choose a password and password reminder. If you forget your password, when you have go to login without cookies enabled, click on Login and then "Forget your password?". We will send you via e-mail your Lyons My Account password.
Catalogs
How can I get a catalog from Lyons?
You can get a Lyon's catalog by using our convenient online form located here
Can I use the catalog to order online?
You can order online using the catalog you recieved from Lyons by using our catalog quick entry form. All you have to do is enter the quantity that you need and the catalog item number.
Warranty Information
What is Lyons’s Warranty Policy?
Lyons is an authorized dealer for all brands we carry on our site, and all brand new items come with a manufacturers’ warranty. We strongly encourage you to fill out and send the warranty cards to the manufacturers upon receipt of your purchase. You have 2 options should your instruments need warranty repairs covered by the manufacturer:
Local repair shop
We highly recommend that you take the instrument to the local authorized repair facility and have the warranty repairs done there. This will be the quickest way to have your instrument repaired.
Send it to us
You also have the option to send the instrument to Lyons and we will take care of the warranty repairs. You are responsible for shipping charges to and from Lyons. We recommend that your insure your package as well. Please be aware that your repair could be delayed if we have to send it to an authorized repair facility.
If you have an electronic product warranty issue, please call our friendly Customer Service staff at 1-800-292-4955 for an authorized repair location.
Can I get an extended warranty?
Platinum PLUS Product Protection
Are you frustrated by "limited manufacturer's warranties"?
Do you plan on owning your gear longer than the standard manufacturer's warranty?
Do you need a simple solution for gear repair?
…then Platinum PLUS is the peace of mind protection for you!
Platinum PLUS steps in where the manufacturer's warranty falls short. It kicks in after the manufacturer's labor warranty and covers so much more. All of this for only pennies a day!
Frequently Asked Questions
Why Buy Platinum PLUS?
What is the difference between the Service Plan and the Replacement Plan?
What do I do if I have a problem, failure, or my gear is not performing at manufacturer specs?
Why do I need "extra" protection if Lyons sells quality gear?
My gear says it has a Lifetime Warranty! Why would I buy Platinum PLUS?
Should I buy a One Year or Two Year plan?
Why Buy Platinum PLUS?
Here are some great reasons to buy Platinum PLUS protection on your gear:
Extends the manufacturer's warranty for 1 or 2 years (it's your choice!)
Covers much more than the original manufacturer's warranty:
Damage due to Normal Wear & Tear.
Damage due to Dust, Internal Heat, Humidity, Heavy Usage.
Damage caused by Lightning/ Power Surge. (from date of purchase!)
No Lemon Policy on merchandise over $200- if it fails for the same reason 3 times, it is replaced on the 4th breakdown.
Complete refund in the event of failure or sub-standard performance on merchandise under $200
Complete Peace of Mind.
Avoids costly repairs.
The "Manufacturer Specs Enhancement" keeps products performing in Brand New condition. In other words, your gear doesn't have to FAIL to be covered!
Free Shipping to and from Repair Facility.
Plans are transferable in the event merchandise is sold.
100% Insured protection - Platinum PLUS is underwritten by an A+ Certified Insurance Company
What is the difference between the Service Plan and the Replacement Plan?
Service Plan on Products over $200
Provide unlimited number of repairs during the coverage term
If the product fails three times for the same reason, on the fourth occurrence it will be replaced or refunded- regardless of the price!
Free Two-way shipping to and from repair depot
Replacement Plans on Products under $200
If it fails or performs below manufacturer specs, we will send you a replacement or refund the purchase price - it's that simple
What do I do if I have a problem, failure, or my gear is not performing at manufacturer specs?
Simply call 1-866-855-6005 24 hours a day, 365 days a year, and the Customer Service Representative will provide you with the simple instructions to resolve your problem.
You may be required to package and send your product, but remember…. We pay the shipping!
Why do I need "extra" protection if Lyons sells quality gear?
Lyons sells quality gear, and Platinum PLUS has little to do with "quality" failures!
It doesn't matter if you paid $10 or $10,000 for an item…
Power surges can do significant damage
normal wear and tear always occurs
Even the absolute "best" manufacturers have repair facilities; this means their products experience failures or sub-standard performance.
My gear says it has a Lifetime Warranty! Why would I buy Platinum PLUS?
Read the warranty carefully… although some of the top manufacturers offer lifetime warranties, the coverage is limited. Usually there are numerous restrictions. Unfortunately those restrictions are where the problems usually occur! Example: Some guitar manufacturers offer a Lifetime Warranty, however the "lifetime" portion is on the neck. The electronics (pickups, pots, slides, switches) are only covered for one year!
Should I buy a One Year or Two Year plan?
Woodwind and Brasswind recommends The Two Year Plan when available. It offers significant savings!
The initial 10-35% savings is obvious
The 50-80% in renewal cost are less obvious!
All service plans are renewable, however the cost of renewing a one year plan for an additional year can be significantly greater than purchasing a Two-Year plan from the start!
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About Us
I cannot believe your low prices! Are these for new items?
Yes, we are an authorized dealer for all the brands we sell. Lyons only sells new merchandise in factory sealed boxes. All items carry a full factory warranty. We encourage you to fill out and mail your warranty cards to the manufacturers as soon as possible. We are not responsible for typographical errors or sudden manufacturer price changes. Prices may change at any time without prior notification.
Where can I learn more about Lyons?
1928
The company now known simply as "LYONS" was originally incorporated as "LYONS BAND INSTRUMENT CO." by Wm. H. Lyons, Howard R. Lyons, and Clarence L. McCreery. Capt. Lou Walz, band director at Lake View High School in Chicago suggested a rental instruments plan for beginning music students. A plan was devised and was a great success.
1936
Lyons published a newspaper called "The Lyons Band News and Kjos Music News". The paper contained articles of interest to band directors, including new items, successful programs in various schools, and teaching tips. The paper was sent out four times a year and a complete catalogue of band instruments and accessories was printed and mailed every two years.
1940
With the invention of the Swanson tonette, Lyons saw it could be used as a pre-band instrument. Forrest Buchtel, a Chicago area music teacher, wrote the Lyons instruction book titled "Melody Fun". Notes and fingerings were shown in semi-cartoon form, which made it fun and easy for lower grade students to follow. Students were then able to learn musical skills that would be beneficial when a band instrument was taken up later.
1946
A new catalogue was published containing a complete tonette program, rhythm band instruments, band room equipment and a line of pins, medals, and trophies. A questionnaire was sent to colleges asking if they would want a list of outstanding graduating students in high school musical organizations since no nationally recognized music medal was available. The response was very favorable, so Lyons created the Arion Award program, and has been available to high school students since 1948. Many students have been able to receive college scholarships as a result of winning the Arion Award.
1967
Lyons introduced a new instruction book for Tonette and Flutophone titled "Modern Musical Fun". This book was supplied in the preband outfits, and it still is today. In 1969, the decision was made by Lyons to sell of the rental instrument business. The sale included all band and orchestra rental instruments, repair shops, and the sheet music department.
1970
The Selmer Company purchased the assets and the name Lyons. With the sale of the instrumental end of the business, Selmer investigated other areas into which Lyons could expand. A variety of early childhood instructional material were then added to the Lyons catalog. Selmer moved Lyons closer to their main plant in Elkhart, Indiana in 1974 and a year later; Mr. Dave Von Gunter was brought in to take over management of the company. He arranged for the manufacture of the Choral Risers Lyons introduced the following year, and expanded catalog distribution to churches in the United States.
1996
Lyons entered the technology age of Internet retailing. The company placed a simple version of the printed catalog on the Internet for customers to view products. A printable order form was available so customers could place orders by fax or mail. A new undertaking with the Lyons website came in 2003 when an e-commerce package was added to the website so customers could place their orders over the website as an alternative option to standard phone or mailed orders.
TODAY
Lyons continues to serve the needs of teachers in the general music, band and orchestra classroom. Lyons continues to offer a wide selection of musical products and adds new items on a constant basis. From our beginnings over 75 years ago to today, Lyons is always proud to be...The Name that Merits your Confidence
Who do I contact if I have a problem?
If you experience any problems when using the Lyons web site, you can call us @ 800-292-4955 or e-mail our webmasters.
Does Lyons use "Cookies" on it's site?
Yes, if you have enabled your computer to accept “cookies”, we can remember your my Account profile. Cookies are small files that are stored on your PC and that identify you to our site. In addition, if you are accessing our site from another computer or are using a computer where “cookies” are not enabled, you will be prompted to login. Once you login and enter your password, we can process your order.
About Cookies
To shop at Lyons you need to have all cookies enabled.
What are cookies?
Cookies are tiny text files stored on your computer when you visit certain web pages. Lyons uses cookies to keep track of what you have in your basket and to remember you when you return to our site.
Cookies cannot harm your computer and do not contain any personal or private information.
Which browser do you recommend?
To enjoy our site to the fullest extent, we recommend that you use either Mozilla Firefox 3.0 or Microsoft Internet Explorer 7.0, Our site is also compatible with such browsers as Opera, Firefox or Safari.
